Quality Management

What is Quality Management?

Quality management refers to how companies make sure their work meets high standards. It's a way to check that products and services turn out well every time. Instead of fixing problems later, this approach builds good practices right into the work process. Companies use it to keep customers happy and stay competitive in their markets.

How does it help employees at work?

Quality management gives employees clear rules to follow. This makes their jobs easier because they know what's expected. Employees feel more confident when they understand the steps to do good work. Training becomes more focused, and people learn skills they can actually use.

What are the main parts of Quality Management?

• Regular check-ups to see how things are going
• Customer feedback to learn what people really want
• Clear measurements that show if goals are being met
• Written procedures so everyone does things the same way

Which Quality Management methods do companies use?

Many businesses pick from well-known systems like Total Quality Management, Six Sigma, or ISO standards. These give step-by-step guides for finding problems and fixing them. Some companies mix different methods to fit their needs. The goal is always the same: to do better work with less waste.

How does this affect employee reviews?

Managers often look at quality goals during performance reviews. They check if employees follow the right steps and help improve processes. Rather than finding fault with employees, it is recognising good work and helping them grow. Reviews focus on both individual results and teamwork toward shared goals.